Guest Policy at Bluemoon Hotels

  • The primary guest must be at least 18 years of age to be able to check into the hotel.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without an Original copy of valid ID, the guest will not be allowed to check-in.
  • Our Standard Check-In Policy at 12:00 Pm and Checkout is 11.00 Am. In case Of Early Check-in or Late Checkout, You may be charged extra up to an Extent of Rs.1000/- with Max limit of 6 hours of the day or will be charged for the second day as per day rate.
  • PAN Card is not accepted as a valid ID card.
  • Stay of 1 child up to 5 years of age is complementary without the use of the extra mattresses. Breakfast charges may be applicable to the child.
  • Extra mattress will be provided for triple occupancy bookings.
  • Pets are not allowed in the hotel premises.
  • Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
  • Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
  • Certain policies are booking specific and are informed to the customer while making the booking.
  • All Our Rooms are Treated asNON-Smoking Rooms We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help Directing them the Common area at the hotel Premises. Incase Found the Guest Smoking in the Rooms the Guest will be penalized with Rs.500/-as Cleaning Fee
  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls, messages, or email. In case, we do not receive a response from the guest after multiple attempts, the booking may be canceled.
  • As we continue to strive to improve our services, We Bluemoon Hotels may reach out to guests to get feedback on their experience through calls or messages & We might reach out to you for offers.

Booking Extension Policy

• Extension of stay would be provided based on current room rates & will be subject to availability.
• Current room rates can be different from the rates at which the rooms were booked.

Sunrise Check-in (Guaranteed Early Check-in)
Early Check-in 6 AM onwards of check-in date. Subject to availability and shall be charged extra with a nominal charge of Rs.600/- (If not pre-booked) Our standard check-in time is 12 noon
 
Check-in TimeEarly Check-in Charges
Before 6 AM100% charges for one day payable as per room rates of the previous day (subject to availability)
6 AMonwardsRs.600/- charges payable. Charges Shall Be Mentioned the Invoice
The above does not include charges for breakfast.

Late Check-out (subject to availability)
Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:
 
Check-out TimeLate Check-out Charges
Between 11 AM and 1 PMComplimentary
Between 1 PM and 5 PMRs.600/- charges payable. Charges Shall Be Mentioned the Invoice
After 5 PM100% charges payable as per room rates of the next day


Cancellation Policy
We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds.

Canceling your booking is as fast and easy as booking one.
On Our Website in the Footer of the site you will find Manage booking Tab > Enter your Booking Id & Email Id
Our standard check-in time is 12 noon and you can check-in any time after that till your reservation is valid.

We do not charge cancellation fees for bookings canceled prior to 24hrs to your Check-In date Any amount paid will be refunded.

In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.

Mid Stay Cancellations
In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.

Payment Policy
For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. The hotel will be unable to provide further accommodation prior to the settlement of the outstanding amount.