Hotel Policy

General Terms and Conditions

  • The primary guest must be at least 18 years of age to be able to check into the hotel.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhaar Card, Driving Licence, Voter ID Card, and Passport. Without an Original copy of valid ID the guest will not be allowed to check in.
  • Our Standard Check-In Policy at 12:00 Pm and Checkout is 11.00 Am. In case Of Early Check-in or Late Check out You may be charged extra up to an Extent of Rs.1000/- with Max limit of 6 hours of the day or will be charged for the second day as per day rate.
  • PAN Card is not accepted as a valid ID card.
  • Stay of 1 child up to 5 years of age is complementary without the use of the extra mattresses. Breakfast charges may be applicable to the child.
  • Extra mattress will be provided for triple occupancy bookings.
  • Pets are not allowed in the hotel premises.
  • Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
  • Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
  • Certain policies are booking specific and are informed to the customer while making the booking.
  • All Our Rooms are Treated as NON-Smoking Rooms We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help Directing them the Common area at the hotel Premises. In case Found the Guest Smoking in the Rooms, the Guest will be penalized with Rs.500/- as Cleaning Fee
  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls, messages or email. In case, we do not receive a response from the guest after multiple attempts, the booking may be canceled.
  • As we continue to strive to improve our services, We Bluemoon Hotels may reach out to guests to get feedback on their experience through calls or messages & We might reach out to you for offers.

Booking Extension Policy

  • Extension of stay would be provided based on current room rates & will be subject to availability.
  • Current room rates can be different from the rates at which the rooms were booked.